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WARRANTY

Attention During Air Transportation

Upon arrival at the airport, please carefully inspect your suitcase when collecting your luggage. In the event of any damage or abnormalities observed in the suitcase, promptly obtain a “Damage Certificate” issued by the airline upon your arrival at that airport. Compensation from the airline may be applicable.
Please note that damages during air transportation are not covered by our warranty.
* Failure to report promptly at the airport may result in the airline’s compensation being voided, so please be attentive in this regard.
* For more details, please contact the airline you are using.

About Warranty

Our products that come with either a “Product Warranty Certificate” or a “Platinum Warranty Certificate” are eligible for warranty coverage. Be aware that warranty periods differ between the “Product Warranty Certificate” and the “Platinum Warranty Certificate.”

Warranty Certificate and Period

diProducts accompanied by the Platinum Warranty Certificate are covered for the following Warranty :
5 years for the A-BLADE series
3 years for the Premium series, Grand series, and Outdoor series.

Warranty Certificate and Period (sample)

The Warranty Certificate provides a 1-year warranty for all other products.

Warranty Coverage and Periods:

During the warranty period, free repairs will be provided for material and manufacturing defects. In cases where repair is deemed impossible, an equivalent product exchange will be offered.

Not Covered by Warranty

The following scenarios are not covered by the warranty, and repair in such cases may incur charges.

  • Damages occurring during airline handling or other damages during transportation.
  • Damages resulting from improper handling or misuse.
  • Damages on the surface due to normal use (wear and tear on wheels, zippers, handles, etc., as well as scratches, cracks, dents, fading, etc., on the main body).
  • Damages resulting from repairs or modifications carried out by entities other than our repair center.
  • Damages to contents or loss of contents.
  • Damages related to unusability, loss of opportunities, or associated costs.

Required Documents

Please provide the product warranty certificate or platinum warranty certificate, along with the purchase proof (receipt, etc.).
Failure to present these documents may result in charges, so please keep them safe.

Contact Information

Please contact the store where you made the purchase.

Repair Warranty Region: The country and region where you made the purchase, or contact the listed sales agent.

Sales Agents and Contact Information
* Please note that there may be restrictions and exceptions depending on your residential area, so please check in advance.

Local service is also available by above-mentioned agency or distributor besides Japan.

For Products Beyond the Warranty Period

Even for products beyond the warranty period, we offer repair services (charges apply). Please contact us for more information.

Inquiries Regarding Warranty

If you have any questions or concerns about the warranty, please contact our Customer Center at the following:

T&S Co., Ltd.
Customer Center
Tel : 048-812-5130 (+81-48-812-5130 call from abroad)

CONTACT

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