Maintenance & Repair

Product Number Label

The product number can be found on the label attached to the inside lining of your suitcase.
(Please note that this label may not be included with certain products, such as OEM models.)

Please check the white label inside your suitcase where the product number is printed.
*The location of the label may vary depending on the suitcase model.

Brand Logo

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The location of the brand logo varies depending on the brand and product.
(Please note that some products, such as OEM models, may not have a brand logo.)

If you are unsure whether your suitcase is one of our products, please send us photos of the front and back
of your suitcase using our contact form.

Please note that we are unable to provide repair services for products manufactured by other companies.

Suitcase Size

Replacement parts may vary depending on the size of your suitcase.
To ensure we provide the correct parts, please measure your suitcase before contacting us.

How to Measure Your Suitcase (Body Size)

Measure the body of the suitcase only, excluding the wheels (casters), handles, and any other protruding parts.

When submitting a repair request, please enter the body size of your suitcase in the Repair Request Form.